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A picture is often worth more than a paragraph of bug description. NOCK lets users attach images to their feedback directly inside the widget — no need to use a separate tool, paste a link, or send a follow-up email. Images appear alongside the ticket in your Dashboard so your team gets the full visual context immediately.

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How users attach screenshots

When the feedback form is open, an attachment option appears below the message field. Users have two ways to include an image:
  • Upload an existing file — Click the attachment icon and choose a file from their device. Common image formats (JPEG, PNG, GIF, WebP) are all supported.
  • Capture the current screen — Click the capture button and NOCK takes a screenshot of the live page they’re on. The captured image is attached automatically.
Screen capture relies on browser support for the Screen Capture API. It works in all modern desktop browsers. On mobile browsers, availability may vary — in those cases, users can still upload a screenshot taken natively on their device.

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Where screenshots appear in the Dashboard

When you open a ticket in the Dashboard, any attached images appear in the ticket detail panel below the feedback message. You can click an image to view it at full size. If the user attached multiple images, they appear as a gallery you can scroll through.

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File size and format considerations

To keep submissions fast and the Dashboard responsive, keep these practical points in mind:
  • Supported formats — JPEG, PNG, GIF, and WebP all work. Avoid sending raw camera files or unusual formats.
  • File size — Smaller files upload faster, especially on slow connections. If users have trouble uploading, suggest they reduce image size before attaching.
  • Number of attachments — Users can attach more than one image per submission if they need to illustrate multiple steps or states.
Remind users in your product’s help docs or onboarding that the screen capture button in the widget is the quickest way to share exactly what they’re seeing — no need to switch to another app.

Console Logs

Capture browser console output alongside screenshots for richer bug reports.

Configure the Widget

Adjust widget settings including AI Enhancement and categories.