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When a user submits feedback through the NOCK widget, a ticket is created in your project inbox. The data captured in that ticket depends on how your project and widget are configured. This page explains exactly what can be collected, what is always present, and what you control through your settings.

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Why this data is collected

The information captured alongside a feedback submission exists to help you and your team resolve issues faster. Browser details, page URLs, and screen dimensions give you the technical context you’d otherwise have to ask for manually — turning a vague report into an actionable bug or insight.

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Data types by ticket

The table below lists every data type that may appear in a NOCK ticket, along with whether it is always collected, optional (depends on configuration or user action), or never collected by default.
Data typeCollectedNotes
TitleAlwaysTyped by the user at submission
DescriptionAlwaysTyped by the user at submission
CategoryAlwaysSelected by the user in the widget
Page URLAlwaysThe URL of the page where the widget was opened
Browser name and versionAlwaysCaptured automatically at submission
Operating systemAlwaysCaptured automatically at submission
Viewport / screen dimensionsAlwaysCaptured automatically at submission
Screenshot(s)Optional — user actionOnly included if the user explicitly attaches a screenshot
Console logsOptional — project settingOnly captured if console log collection is enabled in your project settings
AI follow-up Q&AOptional — project settingOnly included if AI follow-up questions are enabled and the user answers them
Which technical context data is captured depends on your project and widget configuration. Review your project settings to confirm which optional data types are active for your widget.

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Screenshots

Screenshots are never captured silently or automatically. A screenshot is only attached to a ticket when the user explicitly chooses to include one using the screenshot tool inside the widget. If the user does not interact with the screenshot feature, no image is captured.

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Console logs

Console log capture is disabled by default. You can enable it in Project Settings → Widget → Advanced. When enabled, the browser console output at the time of submission is attached to the ticket. This can be valuable for debugging JavaScript errors, but you should be aware of what your application writes to the console before turning this feature on.
Avoid logging sensitive information — such as authentication tokens, passwords, or personal user data — to the browser console in production. If console log capture is enabled on your NOCK project, that output will be included in submitted tickets and visible to anyone with access to your project inbox.

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AI follow-up questions

If AI enhancements are enabled for your project, the widget may present follow-up questions to the user after they submit their initial feedback. Any answers the user provides are stored as part of the ticket. This feature only activates when you have AI enhancements available on your current plan and the feature is turned on in your project settings.

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What is never collected

NOCK does not collect:
  • User account credentials or passwords
  • Payment information
  • Data from pages other than the one where the widget is open at the time of submission
  • Any data not listed in the table above

Privacy Basics

Learn how NOCK handles the data it collects and what your options are for managing it.

Plans & Limits

Understand how AI enhancements factor into your plan limits.