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If someone on the team has sent you a Customer Portal link, you can use it to submit feedback directly to their project. You do not need to create a NOCK account, download anything, or log in — just open the link and fill out the form. Your feedback goes straight to the team’s dashboard where they can review and act on it.

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Before you start

No NOCK account is required. The Customer Portal is designed for external visitors, so everything you need is accessible through the shared link alone.

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Submit a feedback ticket

1

Open the portal link

Click the link the team shared with you, or paste it into your browser’s address bar. The Customer Portal opens immediately — no login screen, no sign-up form.
2

Click 'Submit Feedback'

On the portal home screen, click the Submit Feedback button to open the submission form.
3

Describe your feedback

Fill in the form fields:
  • Title — a short summary of your feedback or issue (for example, “Checkout button unresponsive on mobile”)
  • Description — as much detail as you can provide: what you were trying to do, what happened, and what you expected to happen
  • Your name (optional) — helps the team follow up with you if needed
  • Your email (optional) — provide this if you want the team to be able to reach you directly
4

Submit the form

Click Submit. Your ticket is sent to the team instantly.
The more detail you include in the description, the faster the team can understand and act on your feedback. If you experienced a bug, mention the device, browser, and the exact steps you took.

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What happens after you submit

Once you submit your feedback, it appears in the team’s NOCK dashboard immediately. The team can review it, add it to their workflow, and update its status as they work on it. You can return to the portal at any time using the same link to check how your ticket is progressing.
You will not receive an automatic email confirmation after submitting. To check the status of your ticket, revisit the portal using the same shared link.