Submitted content
At the top of the page you’ll find the information the user typed directly into the widget:- Title — A short summary of the feedback as written by the user.
- Description — The full text of the user’s message.
- Category — The feedback type the user selected (Bug, Feature, General, or a custom category you’ve configured).
Status
The current status of the ticket is displayed prominently near the top of the detail view. Your team can change it at any time as work progresses.Click the status badge
Find the status indicator near the ticket title and click it to open the status dropdown.
Choose a new status
Select Open, In Progress, Resolved, or Closed depending on where the ticket stands.
Status changes are reflected immediately in the Tickets list view and for all team members viewing the same ticket.
Auto-captured context
NOCK automatically records a snapshot of the user’s environment when they submit feedback. You don’t need to ask the user for this information — it’s captured silently in the background.| Field | What it tells you |
|---|---|
| Page URL | The exact URL the user was on when they submitted the ticket. |
| Browser | The browser name and version (e.g., Chrome 124, Safari 17). |
| Operating system | The user’s OS and version (e.g., macOS 14, Windows 11). |
| Viewport | The width × height of the user’s browser window at submission time. |
Screenshots
If the user attached one or more screenshots when submitting the ticket, they appear in the Screenshots section. Click any thumbnail to view the full-size image. Screenshots are stored securely and are only accessible to members of your team.Screenshot capture in the widget is optional and can be enabled or disabled in Project Settings.
Console logs
When console log capture is enabled for your project, NOCK records browser console output at the time of submission and attaches it to the ticket. This section displays each log entry with its level (log, warn, error) and message text. Console logs are particularly helpful for diagnosing JavaScript errors that a user might not know how to describe — the stack trace tells the story for them.Console log capture must be turned on in Project Settings before it appears in new tickets. Tickets submitted before the feature was enabled will not have log data.
AI follow-up Q&A
If AI enhancement is enabled for your project, NOCK may automatically generate follow-up questions based on the user’s submission and present them to the user before they confirm their report. The user’s answers are attached to the ticket in this section as a structured Q&A transcript. This can surface important details — reproduction steps, expected versus actual behaviour, frequency of occurrence — that users might otherwise forget to include.Linked Linear issue
If you have connected the Linear integration for this project, a Linked Issue section appears on the ticket detail page. When a Linear issue has been created from this ticket, the section shows the issue identifier, title, and a direct link to open it in Linear. If no issue has been linked yet, you can create one directly from this view with a single click.The Linked Issue section only appears when the Linear integration is active for your project. See Connect Linear to set it up.
Internal comments
The Comments section at the bottom of the ticket detail page is a private space for your team. Use it to coordinate work, share findings, flag blockers, or leave context for teammates who pick up the ticket later. Comments are never visible to the user who submitted the ticket.Scroll to the Comments section
Find the internal comments area at the bottom of the ticket detail page.
Tickets List
Go back to the full tickets list to filter, search, and triage feedback.
Project Settings
Enable screenshots, console logs, AI enhancement, and more.