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Categories are the labels users choose when submitting feedback through the NOCK widget. They tell you and your team what kind of input you’re looking at before you even open a ticket. By default, NOCK includes three categories — Bug, Feature, and General — but you can customize this list to match how your team actually thinks about feedback.

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How categories appear to users

When a user opens the widget, the category selector appears at the top of the feedback form. They pick one category, then write their message. The category is required, so every ticket that comes in is already labeled and ready to route.

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Managing categories in the Dashboard

You can add, rename, and remove categories from Settings → Widget in your Dashboard.

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Add a category

1

Open Settings → Widget

In your NOCK Dashboard, click Settings in the sidebar and select the Widget tab.
2

Find the Categories section

Scroll to the Categories section. Your existing categories are listed here.
3

Add a new category

Click Add Category, type the name you want (for example, “Complaint” or “Praise”), and press Enter or click the confirm button.
4

Save your changes

Click Save at the bottom of the page. The new category appears in the widget form immediately.

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Rename a category

1

Open Settings → Widget

Navigate to Settings → Widget in your Dashboard.
2

Click the category name to edit

In the Categories section, click the pencil icon or the category name itself to make it editable.
3

Type the new name and save

Update the text, then click Save. Existing tickets that used the old name retain their original category label; only new submissions use the updated name.

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Remove a category

1

Open Settings → Widget

Navigate to Settings → Widget in your Dashboard.
2

Delete the category

Click the trash icon next to the category you want to remove, then confirm the deletion.
3

Save your changes

Click Save. The category will no longer appear in the widget form for new submissions.
Removing a category does not delete tickets that were submitted under it. Those tickets remain in your Dashboard with their original category label intact — they just won’t match any active filter for that category going forward.

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Using categories for filtering and triage

In the Tickets view of your Dashboard, you can filter by category to quickly surface all bug reports, all feature requests, or any other category you’ve defined. This makes it easy to hold a dedicated bug triage session, share a filtered view with your product team, or route tickets to the right person without manually reading every submission.
Keep your category list short and distinct. Four to six well-named categories are easier for users to choose from — and easier for your team to reason about — than a long list with overlapping meanings.

Configure the Widget

See all widget settings, including categories, in one place.

Widget Overview

Learn how the full feedback flow works from click to ticket.