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The NOCK Customer Portal gives you a shareable, project-specific link that you can hand to anyone outside your team — clients, beta users, project sponsors, or any other stakeholder. Visitors who open the link can submit feedback tickets and check the status of tickets on the project, all without creating a NOCK account. You stay in full control: the portal is scoped to a single project and exposes only what you choose to share.

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Who the Customer Portal is for

The portal serves two distinct groups: Operators are NOCK team members who activate and manage the portal. If you run an agency and need to share progress with a client, or if you lead a SaaS product and want beta users to report bugs, you are the operator. You enable the portal in your project settings and distribute the generated link to whoever needs it. Portal visitors are the external stakeholders who receive that link. They do not need a NOCK account, and they never interact with your internal dashboard. They simply open the URL, submit feedback, and check how tickets are progressing.

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What portal visitors can do

  • Submit new feedback tickets directly from the portal
  • View all tickets on the project and their current statuses
  • Check back at any time using the same link

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What portal visitors cannot do

The Customer Portal is intentionally limited to protect your team’s internal workspace. Portal visitors have no access to:
  • Your internal NOCK dashboard or team settings
  • Internal comments, team notes, or private ticket details
  • Other projects in your NOCK workspace
  • Any connected integrations such as Linear
Visitors see ticket titles and statuses only. Internal discussion stays private to your team.

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Why use the Customer Portal

The Customer Portal is built for situations where transparency matters but full dashboard access is inappropriate:
  • Agency client work — Let clients follow along with reported issues without giving them access to your internal tooling or other client projects.
  • Beta programs — Give early users a simple way to report problems and feel heard, without requiring them to sign up for another tool.
  • Stakeholder updates — Keep project sponsors or product owners informed on the state of feedback without scheduling manual status calls.

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Next steps

Enable & Share the Portal

Activate the Customer Portal for a project and copy the shareable link.

Submit Feedback

Learn how portal visitors open the portal and submit a feedback ticket.