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The Customer Portal is not just for submitting feedback — it also gives you a live view of every ticket on the project so you can follow progress without chasing the team for updates. As the team works through tickets, their statuses update in real time, and you can check back whenever you like using the same shared link.

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View ticket statuses

Open the Customer Portal using the link the team shared with you. The portal displays a list of all tickets on the project alongside their current status. No account or login is required to view this information.
Bookmark the portal link in your browser so you can check back at any time without having to search for the original message.

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Understanding ticket statuses

Each ticket in the portal carries one of four statuses:
StatusWhat it means
OpenThe ticket has been received and is waiting to be picked up by the team.
In ProgressThe team is actively working on this ticket.
ResolvedThe team has addressed the issue or implemented the feedback.
ClosedThe ticket is complete and no further action will be taken.

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What you can see in the portal

The portal shows you the information that is relevant to stakeholders:
  • Ticket title and description
  • Current status
  • The date the ticket was submitted

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What is private to the team

Some details remain visible only to the internal team and are never shown in the Customer Portal. This keeps your team’s workflow private and your workspace secure.
The following information is visible only to NOCK team members in the internal dashboard:
  • Internal comments and team notes on a ticket
  • Team member assignments
  • Integration data (for example, linked Linear issues)
  • Any other projects in the workspace

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Checking back over time

The portal reflects the current state of the project at any moment. You do not need to do anything special to refresh the information — just open the link and the latest statuses are shown automatically. If you submitted feedback and want to track that specific ticket, look for the title you used when you submitted the form.
If a ticket you submitted has not moved to In Progress and you expected a quicker turnaround, reach out to the team directly. The portal is a transparency tool, not a support chat — the team may have additional context to share with you.