> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nocknock.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback Categories — Organize and Triage Tickets

> Use feedback categories to let users label their submissions as Bug, Feature, or General — then filter and triage tickets in the Dashboard by category.

Categories are the labels users choose when submitting feedback through the NOCK widget. They tell you and your team what kind of input you're looking at before you even open a ticket. By default, NOCK includes three categories — **Bug**, **Feature**, and **General** — but you can customize this list to match how your team actually thinks about feedback.

## How categories appear to users

When a user opens the widget, the category selector appears at the top of the feedback form. They pick one category, then write their message. The category is required, so every ticket that comes in is already labeled and ready to route.

## Managing categories in the Dashboard

You can add, rename, and remove categories from **Settings → Widget** in your Dashboard.

### Add a category

<Steps>
  <Step title="Open Settings → Widget">
    In your NOCK Dashboard, click **Settings** in the sidebar and select the **Widget** tab.
  </Step>

  <Step title="Find the Categories section">
    Scroll to the **Categories** section. Your existing categories are listed here.
  </Step>

  <Step title="Add a new category">
    Click **Add Category**, type the name you want (for example, "Complaint" or "Praise"), and press **Enter** or click the confirm button.
  </Step>

  <Step title="Save your changes">
    Click **Save** at the bottom of the page. The new category appears in the widget form immediately.
  </Step>
</Steps>

### Rename a category

<Steps>
  <Step title="Open Settings → Widget">
    Navigate to **Settings → Widget** in your Dashboard.
  </Step>

  <Step title="Click the category name to edit">
    In the Categories section, click the pencil icon or the category name itself to make it editable.
  </Step>

  <Step title="Type the new name and save">
    Update the text, then click **Save**. Existing tickets that used the old name retain their original category label; only new submissions use the updated name.
  </Step>
</Steps>

### Remove a category

<Steps>
  <Step title="Open Settings → Widget">
    Navigate to **Settings → Widget** in your Dashboard.
  </Step>

  <Step title="Delete the category">
    Click the trash icon next to the category you want to remove, then confirm the deletion.
  </Step>

  <Step title="Save your changes">
    Click **Save**. The category will no longer appear in the widget form for new submissions.
  </Step>
</Steps>

<Warning>
  Removing a category does not delete tickets that were submitted under it. Those tickets remain in your Dashboard with their original category label intact — they just won't match any active filter for that category going forward.
</Warning>

## Using categories for filtering and triage

In the **Tickets** view of your Dashboard, you can filter by category to quickly surface all bug reports, all feature requests, or any other category you've defined. This makes it easy to hold a dedicated bug triage session, share a filtered view with your product team, or route tickets to the right person without manually reading every submission.

<Tip>
  Keep your category list short and distinct. Four to six well-named categories are easier for users to choose from — and easier for your team to reason about — than a long list with overlapping meanings.
</Tip>

<CardGroup cols={2}>
  <Card title="Configure the Widget" icon="sliders" href="/widget/configure-widget">
    See all widget settings, including categories, in one place.
  </Card>

  <Card title="Widget Overview" icon="circle-info" href="/widget/overview">
    Learn how the full feedback flow works from click to ticket.
  </Card>
</CardGroup>