> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nocknock.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Feedback Tickets in the NOCK Dashboard View

> View, filter, search, and sort every feedback ticket submitted to your project — and update statuses as your team works through them.

The Tickets view is your team's central hub for all feedback submitted through the NOCK widget. Every submission — whether it's a bug report, a feature request, or a general comment — lands here as a ticket. From this view you can triage incoming feedback, track progress, and drill into the details of any individual submission.

## Filtering tickets

Use the filter controls at the top of the tickets list to narrow down what you see. You can filter along two dimensions simultaneously:

**By category** — Show only tickets that belong to a specific feedback type. The built-in categories are **Bug**, **Feature**, and **General**. If you have added custom categories in your project settings, those appear here too.

**By status** — Show only tickets at a particular point in your workflow. See [Ticket statuses](#ticket-statuses) below for a description of each status.

<Tip>
  Combine a category filter with a status filter to focus on exactly the work that matters right now — for example, all open bug reports.
</Tip>

## Searching tickets

Type any keyword into the search bar to find tickets whose title or description contains that text. Search results update as you type, so you can quickly zero in on a specific piece of feedback without scrolling through the full list.

## Sorting tickets

Click any column header to sort the ticket list by that field. You can sort by:

* **Date** — most recent first, or oldest first
* **Status** — group tickets by their current workflow stage
* **Category** — group tickets by feedback type

Click the same header a second time to reverse the sort order.

## Ticket statuses

Every ticket moves through a defined set of statuses that reflect where it sits in your team's workflow.

| Status          | Meaning                                                                    |
| --------------- | -------------------------------------------------------------------------- |
| **Open**        | Newly submitted; no one has started working on it yet.                     |
| **In Progress** | A team member has picked it up and is actively working on it.              |
| **Resolved**    | The underlying issue or request has been addressed.                        |
| **Closed**      | The ticket is no longer active (duplicate, out of scope, won't fix, etc.). |

## Changing a ticket's status from the list

You can update a ticket's status directly from the list view without opening the full detail page.

<Steps>
  <Step title="Locate the ticket">
    Find the ticket you want to update using filters, search, or scrolling.
  </Step>

  <Step title="Open the status menu">
    Click the status badge displayed in the ticket row. A dropdown menu appears with all available statuses.
  </Step>

  <Step title="Select the new status">
    Click the status you want to apply. The badge updates immediately and the change is saved automatically.
  </Step>
</Steps>

<Note>
  Status changes are visible to everyone on your team in real time. There is no save button — every change takes effect the moment you select it.
</Note>

## Opening a ticket

Click anywhere on a ticket row (other than the status badge) to open the full [Ticket Detail](/dashboard/ticket-detail) view, where you can read the complete submission, review auto-captured context, view screenshots, and leave internal comments.

***

<CardGroup cols={1}>
  <Card title="Ticket Detail" icon="file-lines" href="/dashboard/ticket-detail">
    Explore everything captured in a single ticket — context, screenshots, console logs, and more.
  </Card>
</CardGroup>